Support & Services

ServiceDesk and service portal

With 24/7 availability, we offer a single point of contact for the full support of all services of the DataSpring Cloud Services Division. The communication channels for ServiceDesk are service portal, e-mail, or telephone.

Service interface approaches

For repeated access to the administration or user interface, we have prepared a practical URL address that customers can save as favourites.

DataSpring SLA


At the link below you will find out what guarantees we provide for the operation of the services, how we monitor and calculate them. You will also find an explanation of the individual terms related to SLA.

Software licenses

If additional licenses are required, we can rent or provide them, based either on the permanent licence scheme, or a license with the right to operate in our environment.

Migration to the cloud

We have a team of experienced experts in the field of consultation and migration of IT infrastructure to the cloud. We will analyse your environment and design an optimal migration plan.

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