Electricity, gas, heat, and water companies
Energy, electricity, gas and heat are important areas of our everyday lives. We all depend on energy supply. Quality of service is essential in this area. Customer service reliability, meter management and readings, corporate and individual customer records, accounting, billing, receivables management, asset management and managerial outputs are nowadays not possible without the support of high tech information technology.
Separate chapters are tools and processes for customer self-service and mobile applications that play a critical role in customer acquisition and retention. Gaining every advantage counts in this highly competitive field. Focusing on the customer, providing information in a user-friendly way and delivering the perfect service is the only way to succeed.